Why is my order still "processing"?

Whether shopping on the SALE items or SHOP items, some items take a little longer to dispatch as mostly it may came from the suppliers and until your order is dispatched, your order status remains as “processing”. We update your order status to “complete” as soon as your item leaves the warehouse. 

But if you have question, kindly contact us through by sending us an email . We are open from 9am to 5pm every Monday to Friday.

We've received your email and our customer service team will be in touch with you as soon as possible, typically within one to two business days. Please do not send multiple or duplicate emails, as this could be regarded in our system as spam and affect the rate of response. Thank you for your patience and we look forward to getting your query resolved as soon as possible.


  • Avatar
    Normah Rahim

    Hai! I would like to order lego duplo Princes Sophia Royal Stable (10594). Do you have stock in Spore now? If I order online, can I get before I fly off 15 Aug 2017 to bring it together for my grandkid. If not in time I may not order online. Pls let me know how much the price. Thanks.

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